Internal Return and Exchange Policy: 1- No returns. 2- The consumer has the right to exchange the product provided by the store within 10 hours from the date of receiving the product, and they do not have the right to exchange after 10 hours. 3- To exchange the product, it must be in good condition and the consumer must not have used the product, and the store has the right to inspect the product before exchanging to ensure its safety, and the consumer bears the cost of shipping if they want to exchange the product, and in case of defects or errors, the consumer will be compensated. 4- There are no exchanges or returns for discounted items or clearance items. 5- There are no exchanges or returns for items delivered with a personal courier. Method of exchange: • Upon agreeing to the exchange policy, please contact customer service at the following number 0559662490 so we can issue a receipt for the item to be handed over to the shipping company. • The cost of the exchange receipt with shipping the new item via SMSA is 60 (the shipping company fee is not part of the store). Note: It is important to ensure that the exchanged shipment is placed in a new shipping bag along with the store’s bag and card. • The consumer has the right to exchange only once. International shipping exchange policy: No returns or exchanges.
